![]() Lack of direct access to Israel and the OPT has hampered the work," said Ravina Shamdasani in response to emailed questions. Hello, In order to solve the problem you are experiencing, we kindly ask you to send an e-mail to with your contact-address information, product barcode and screenshots, if any, to with the specially defined number for you, A15052022-336."The Office is attempting to carry out remote monitoring of these and other human rights violations reported in Israel and the OPT (Occupied Palestinian Territories). Fortunately, the machine works without the app, but I don’t imagine I’ll buy anything by Beko again unless this is fixed. I have sympathy for developers trying to get complex products/apps to talk to one another, but I’ve paid several hundred pounds for something that doesn’t do what it has been advertised as doing. I understand that things go wrong, but it sounds from the reviews that this has been a long-standing problem which hasn’t been addressed. ![]() I appreciate this could either be a software problem with the app, or a hardware problem with the machine (which might be out of the app developer’s control), but either way it comes across as shoddy: other reviews suggest this isn’t an isolated problem, or a quirk of the machine I’ve bought. ![]() ![]() ![]() I’ve also successfully scanned the product number and tried registering it as both a washer and a dryer (as washer-dryer isn’t given as an option), but it just repeatedly says that the ‘device could not be found.’ This is frustrating: I’m using the most up-to-date version of the app, I’ve checked that location services and Bluetooth are turned on on my iPhone, and that the washer-dryer is turned off. ![]()
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